EPIS abides by the HACC Service Standards, the Community Care Standards and the NRCP Standards in the delivery of care to its clients.  These are described below:

HACC Service Standards

• Client’s access to a service is decided only on the basis of relative need.
• Each client is informed about his or her rights and responsibilities and the services available, and consulted about any changes required.
• Clients receive the benefit of wellness planned, efficient and accountable service management.
  
• Each client receives coordinated services that are planned, reliable and meet his or her specific ongoing needs.
• Each client’s rights to privacy and confidentiality are respected, and he or she has access to personal information held by the agency.
• Each client has access to fair and equitable procedures for dealing with complaints and disputes.
• Each client has access to an advocate of his or her choice.

Community Care Standards

•  Information and Consultation

Each care recipient and prospective care recipient (or their representative) is to have access to information to assist in making an informed choice about available community care Services.

• Identifying Care Needs

Each care recipient is to receive quality services that meet their assessed needs.

• Coordinated, Planned and Reliable Service Delivery

Each care recipient (or their representative) is enabled to take part in the development of a package of services that meets the care recipient’s needs.

• Social Independence

Each care recipient should be enabled where possible, and encouraged, to exercise their preferred level of social independence. All HACC agencies must implement The Wellness Approach.